Privacy Policy

Last updated: 28.01.26

Welcome to Phoenix Mechanical Services (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website. By using our website, you agree to the terms of this policy.

1. Controller Details

The data controller responsible for your personal information is:

Phoenix Mechanical Services

Address: 8A Business Park, Hollingworth Court, Turkey Mill, Ashford Rd, Maidstone ME14 5PP, United Kingdom

Email: office@phoenixphsolutions.co.uk

Phone: 01622 585 169

2. Information We Collect

We may collect and process the following personal data about you:

Information you provide directly

Name, email address, telephone number, and any other contact information you submit via forms
Any messages or content you send to us

Automatically collected information

Technical data such as IP address, browser type, device identifiers, and usage data collected through analytics tools
Cookies and similar tracking technologies

Third‑party data

We may receive information from third-party services you interact with on the website.

3. How We Use Your Information

We use your personal information for the following purposes:

To respond to enquiries and provide the services you request
To communicate with you, including sending updates, service notifications, and marketing (with your consent)
To improve, operate, and maintain our website and services
To comply with legal obligations and defend our legal rights

4. Legal Basis for Processing

Where UK data protection law applies, we rely on one or more lawful grounds to process your personal data:

Consent: where you have given consent (e.g., for marketing communications)
Contractual necessity: to fulfil a contract you have with us
Legal obligation: compliance with legal requirements
Legitimate interests: where we have a legitimate interest that does not override your rights

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyse usage. Cookies can be managed through your browser settings.

6. Sharing Your Personal Data

We may share your data with:

Service providers and partners who help us operate our business
Professional advisors if required by law
Third parties only with your consent or as legally permitted

We do not sell or rent your personal information to third parties for marketing purposes.

7. International Transfers

If your data is transferred outside the UK or the European Economic Area (EEA), we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law.

9. Your Rights

Under UK GDPR, you have rights including:

Right to access the personal data we hold about you
Right to correct inaccurate information
Right to request erasure of your data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.

11. External Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Email: office@phoenixphsolutions.co.uk

Phone: 01622 585 169